Course: How to... Speak English / Unit 1 / Session 47 / Activity 1

William

Hello, and welcome to How To, the BBC Learning English phrase book for everyday situations.

My name's William Kremer. Now, it's often said that we English people hate making complaints, but just for you, I'm going to make a programme about making complaints.

This edition of How To will look in detail at the language of spoken complaints.

Earlier on, I spoke to my colleague Catherine, who told me about a time she'd made a complaint a couple of years ago.

The incident happened at her brother's wedding, which was being held in a hotel.

Now, Catherine arrived at the hotel one hour before the wedding but, to her surprise, the hotel told her that she had to pay 10 extra for checking in early. What did Catherine say?

EXAMPLE

Catherine

'How can you invite people to come to your hotel for a wedding and then charge them to get into their room one hour before the wedding?'