Office English

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Office English / Client management

Episode 250602/ 02 Jun 2025

4.8(35,558 ratings)·40,683 students

Transcript

Note: This is a transcript of a spoken conversation and is not a word-for-word script.

Phil

How do you deal with clients and customers at work?

Sian

I think the main thing is to be very honest with them. Communicate if there's any problems, let them know straight away so you're not suddenly springing a surprise on them.

George

I think trying to tailor something to the customer's needs always works quite well. Listening to what the customer wants and then trying to deliver that.

Pippa

In today's episode of Office English, we're talking about how to keep customers happy and deal with difficult clients.

Phil

Hello and welcome to Office English, the podcast for improving your English at work. I'm Phil.

Pippa

And I'm Pippa. You can find a transcript for this episode to read along on our website bbclearningenglish.com.

Phil

Pippa, we heard at the start of the programme from some colleagues about how they try to keep customers and clients happy. What do we mean by customers or clients?

Pippa

Well, customers are people who buy things from your business. So, this could be the public or it could be other businesses. And 'client' is kind of another word for customer. But we usually use this to talk about people or businesses that you provide a service for, rather than selling them a physical item.

Phil

In many workplaces, you'll hear the phrase 'client management'. This just means making sure that the people you're providing work for are satisfied, and it can be quite tricky.

Pippa

Yes. So, in today's episode, we're going to talk about how we can communicate with clients and keep them happy.